Residential Phone Services

A familiar home phone service, with real local help when you need it.

SpaceTek IT & Communications helps households across Mildura, Red Cliffs and regional Australia get connected with straightforward internet-based home phone services. Whether you want to keep your existing landline number, arrange a new one or connect a compatible home handset, our local team can help explain the options and organise an agreed setup.

Choose your home phone service

Residential Voice — $17/month including GST: straightforward home calling for ordinary household use, with compatible handsets. Optional voicemail-to-email costs an additional $3/month including GST, making Residential Voice with voicemail-to-email $20/month including GST. Calling inclusions and charges depend on the current quotation, CIS and Fair Usage Policy; this is not an automatically unlimited-calls plan.

Basic Business Voice — $35/month including GST: a simple telephone service that SpaceTek may recommend for households with higher outgoing call requirements, including frequent Australian mobile calling. It is not a 3CX system and does not provide advanced PBX functions or softphone applications. Actual calling entitlements and Fair Usage conditions apply.

Residential Voice voicemail-to-email is optional, not included in the $17/month including GST base service. Voicemail-to-email inclusion for Basic Business Voice is still to be confirmed. These are monthly voice service fees only. Equipment, connection requirements and any extra provisioning or call charges are assessed separately. Speak to us before transferring a number or changing your current service.

Discuss Your Requirements →   Shop Phone Services — coming soon (online plan and equipment selection is being prepared; no online order is available through this page yet).

Residential Voice — $17 per month including GST

Our Residential Voice service is offered at $17 per month including GST for ordinary household calling over a suitable broadband connection. It provides simple home phone functionality, with optional voicemail-to-email for $3 per month including GST (total $20 per month including GST when selected). It is intended for personal and household use rather than general-purpose business telephone systems.

Calling inclusions, excluded destinations, possible 13/1300 charges, number fees, hardware/setup costs and fair-usage conditions depend on the current service terms and quotation. Residential Voice and Basic Business Voice monthly prices shown here include GST; optional BYO configuration is quoted separately ex GST. Do not assume unlimited calls are included with the $17 plan.

Download Residential & Basic Business Voice Critical Information Summary (PDF) — covers both residential and Basic Business Voice options.

Keep your current number, or choose a new one

If you already have a home telephone number, we can check whether it can be transferred to your new service. Porting requires verification of number eligibility and account details, your authorisation, coordination with your existing provider and an agreed cutover. Porting dates and approval are not guaranteed, and charges may apply. Do not cancel your existing phone service before we confirm the transfer process.

If you do not have a telephone number, ask about the availability of a new number for your service location. Number allocation and any applicable costs are confirmed before activation.

Choose a Grandstream phone or adapter

SpaceTek offers three straightforward equipment choices for a Starlink home phone, NBN home phone or another suitable broadband service. Each new SpaceTek-supplied device includes basic configuration in its equipment purchase price; the ongoing voice plan is charged separately.

• Grandstream GRP2602W Wi-Fi desk phone: a fixed desktop phone that connects by Wi-Fi, without needing an Ethernet connection at the desk. Power is still required. Basic setup/configuration is included when supplied by SpaceTek.
• Grandstream WP816 cordless Wi-Fi phone: a portable cordless handset using a suitable Wi-Fi network, useful for moving around the home or property within coverage. Basic setup/configuration is included when supplied by SpaceTek.
• Grandstream HT801 analogue telephone adapter (ATA): connects by wired Ethernet to a compatible router and allows supported existing analogue or cordless-phone bases to continue in use. Basic setup/configuration is included when supplied by SpaceTek.

A suitable internet connection, power, Wi-Fi coverage where applicable and compatible local networking are required. All three options can be considered for Starlink compatible phone installations, NBN and other suitable data services. We assess the setup before recommending hardware.

Bring your own Grandstream device

Already have a Grandstream handset or adapter? SpaceTek may configure an eligible, supported and compatible Grandstream device for $80 once-off ex GST. The device must be unlocked and released from any previous provider's provisioning or management system before we can accept it. Compatibility is subject to assessment; this offer does not cover arbitrary SIP phone brands. Not sure whether your device qualifies? Discuss Your Requirements →

Your existing handset may still work

Depending on compatibility, you may be able to connect a traditional corded phone or cordless-phone base through an analogue telephone adapter (ATA). Suitable VoIP desk phones or Wi-Fi handsets are other options. We can help assess your existing equipment, recommend compatible alternatives and quote any adapter, handset or configuration work required.

Home phone over Starlink, NBN and compatible internet

Our residential VoIP service in Australia is designed for suitable internet connections including Starlink, NBN and other compatible broadband services. Whether you need a cordless phone for Starlink or a simple home phone service in Mildura, SpaceTek can help check your Wi-Fi, router, handset or ATA options. Explore Starlink Installation & Support →

What your home phone needs to operate

Internet-based calling requires an active, suitable broadband service, a working router or network connection, compatible telephone equipment and electricity. We can discuss solutions for suitable NBN, Starlink and other connections, subject to network compatibility and service quality. Wi-Fi coverage, power interruptions and upstream network faults can affect calls.

Important: a power or broadband outage may prevent normal and emergency calling. If you depend on your home phone for urgent communication, discuss backup power and an alternative way to contact emergency services before changing services.

Higher-usage households — consider Basic Business Voice

Some households make frequent or lengthy calls, especially to Australian mobile numbers. For those customers, our Basic Business Voice service, $35 per month including GST, may be a more suitable option following consultation. Despite the name, SpaceTek can assess whether it is appropriate for a higher-usage residential caller.

Basic Business Voice is a straightforward telephone service; it is not a 3CX hosted phone system and does not include advanced PBX capabilities such as managed call queues, complex receptionist routing or multi-user app-based calling. Its actual calling inclusions, charges and Fair Usage conditions are determined by the current quotation and service schedule. It is not automatically an unlimited calling plan.

Residential plans are primarily intended for household use. Certain non-standard or limited business-use arrangements may be assessed individually by SpaceTek and recorded in the applicable agreement; residential plans are not advertised as general-purpose business services. Businesses needing extensions, reception workflows or softphone applications should enquire about our business phone systems.

Installation, connection and local support

1. Tell us what you have: your address, current internet service, existing number and any handset or adapter.
2. Review your options: we discuss Residential Voice or a suitable alternative, compatibility, number availability and pricing.
3. Arrange the service: where agreed, we assist with application details, number porting or new number setup.
4. Connect and test: we can provide or configure suitable equipment, test calling and explain voicemail and everyday use.
5. After connection: our Mildura-based team can discuss troubleshooting and ongoing technical assistance under the applicable support arrangement.

Frequently asked questions

Can I use a home phone with Starlink?

Yes. SpaceTek's residential VoIP service can work over a suitable Starlink internet connection, as well as NBN and other compatible broadband connections. We can help check your network and phone setup.

Which cordless phone works with Starlink?

We recommend the Grandstream WP816 cordless Wi-Fi phone where suitable Wi-Fi coverage is available. If you already have a compatible analogue cordless phone, you may be able to keep using it with our Grandstream HT801 telephone adapter.

Can I use my own Grandstream phone?

Yes. Compatible Grandstream equipment bought elsewhere or previously used with another provider may be configured for our service, provided it is unlocked and fully released from the previous provider's provisioning system. BYO configuration is $80 once-off excluding GST, subject to compatibility.

Can I keep my old home phone number?

Yes, in most cases, subject to porting eligibility and authorisation. SpaceTek generally does not charge an upfront porting fee for a successful standard transfer. Do not cancel or disconnect your existing telephone service before the transfer is completed. If a port fails because the existing service was cancelled or due to another avoidable issue, a further attempt may incur charges. A cancelled number cannot always be recovered.

Can I get a new telephone number instead?

Yes. A standard new telephone number is included in the monthly phone plan, with no additional upfront charge for standard new-number allocation.

Can I still use my cordless handset?

Yes, where compatible. The Grandstream HT801 analogue telephone adapter connects by Ethernet to your router, and your existing cordless phone's base station connects to the adapter. The adapter and router need power to operate.

Do you offer voicemail-to-email?

Yes. On Residential Voice, voicemail-to-email is an optional $3/month including GST extra on the $17/month including GST base plan — $20/month including GST in total. Voicemail recordings are sent to your nominated email address. It is not included in the $17 base price. Voicemail-to-email inclusion for Basic Business Voice has not yet been confirmed.

Are unlimited calls included in the $17 residential plan?

The Residential Voice plan is intended to cover normal household calling under its included calling entitlement, subject to the current Critical Information Summary, the SpaceTek Voice Fair Usage Policy and any applicable excluded destinations or charges. This does not mean unrestricted calling under every circumstance. Ask us about Basic Business Voice if your household makes unusually high volumes of calls.

What if we make lots of calls to mobile phones?

Residential Voice is designed for ordinary household use. If you regularly make unusually high volumes of calls, particularly to Australian mobiles, we may recommend Basic Business Voice at $35/month including GST. We discuss suitability and plan conditions with you before recommending a change; this is not an automatic penalty.

Will the phone work during a blackout?

Normally no. VoIP needs working internet, network equipment and telephone equipment. A suitable UPS, generator or other backup-power system may help keep Starlink or NBN equipment, your router, network devices and phone running, provided the internet connection itself remains available. SpaceTek can advise on backup-power options. Continuous operation and emergency calling cannot be guaranteed during an outage.

Critical information and Fair Usage

Download Residential & Basic Business Voice Critical Information Summary (PDF) — pricing and inclusions for the two phone service options.

Read SpaceTek Voice Fair Usage Policy (PDF) — the unified policy for eligible residential and business voice services. The applicable quotation, CIS and service agreement establish your specific entitlements.

Discuss your home phone connection

Tell us your service address, whether you want to keep a number or obtain a new one, your current provider, internet connection and any existing handsets. Our team can help you choose a practical solution.

Shop Phone Services — coming soon. Online plan and equipment selection will be added after the new products and shopping journey are ready.

Discuss Your Requirements →   Call 03 5024 1222

SpaceTek IT & Communications — Works anywhere you do.